Below are the most frequently asked questions. Simply unroll the selected question by clicking the + sign to see the answer. If you do not find an answer to your question, you can use the form opposite.
To increase the value, press the [Reset Badges] button, to decrease the value, press the [Reset Histo] button. Once the address is selected, press the [Reset MicroP] button to confirm. The new address is operational.
Press and release the [Reset MicroP] button and immediately after, press and hold the [Reset Buttons] button until the “New Speed” message appears on the LCD display.
To go to 19200 baud, press the [Reset Badges] button, to go to 9600 baud, press the [Reset Histo] button. Once the speed is selected, press the [Reset MicroP] button to confirm. The new speed is operational.
Be careful to also change the speed on the IBOX software (all versions except MB because the speed is managed by the distributor D8RS and must remain at 9600 baud on the XM200 controllers).
To update the firmware of a controller, download it and then unpack the ZIP file into a folder that you will have access to. Go to the [Controller] menu and then edit the controller you want to update. Then go to the [Firmware update] tab and specify with the [Select File] button which firmware you want to send to the controller. Once the firmware is selected, a button will appear to allow you to start the update.
We recommend that you perform this update only if the RS485 communication is correct. You can see the correct operation by clicking on the menu [Controller Logs].
If you make significant changes, you do not have to wait for automatic backup (at 9:00 PM). You can do this manually and recover the backup easily. To do this, go to the [System] menu and click [Database]. Then click the [Save DB] button. Your backup will be available at the top of the list. Then click on the [Download] button to retrieve it on your machine.
Attention! The [Reset DB] button resets the IBOX V3 to the factory mode. All your data will be erased. It is recommended that you use this function only before restoring a database.
If you want to turn off the supervisor, go to the [System Preferences] menu and go to the [Tools] tab. Click the [Stop IBOX Server] button to stop it cleanly.
You can also search for any event related to what is displayed in any of the columns on the screen. Simply write to the [Search] field to see the associated events displayed instantly.
Only events from the current month and the previous month are displayed on the screen. To see events prior to the previous month, click on the [Events] menu and then click [Archive]. A list of all CSV backups is displayed. Simply download the archive of the selected month and import it into your spreadsheet (EXCEL, etc.).
Do not hesitate to write to us. We strive to respond within 24 hours.